Policies

Submission & Confirmation of Purchase Orders
Purchase orders may be submitted to 9b by mail, fax, or email. After review of your purchase order, a 9b account representative will either confirm the purchase order or notify you of any revisions. Every order must be formally accepted by 9b in order to be valid.

Cancellations
All cancellations are subject to 9b approval. Cancellations cannot be accepted on orders after production approvals are signed and production begun.

Customers must notify 9b of any claims for shortages or quality problems within seven (7) days of receipt of goods. Claims may not be submitted after goods are embellished, printed or garment dyed by the customer. The customer is responsible for any fallout or losses that may result from any dye process.

Returns & Credits
After evaluating a claim, 9b may authorize a return by issuing a Return Authorization number. We will not accept any merchandise claims if the garments have been altered by any additional processing. A credit memo may be issued upon receipt of goods and inspection by the 9b quality control department, and only up to the value of the invoiced garments. Deductions from payment are not to be taken until the credit memo has been issued.

Shipping
All merchandise is shipped FOB Los Angeles, California. Orders are shipped by a customer-designated carrier or by UPS ground. partial shipments on production may be made. 9b will not be responsible for loss or damage during shipment. All freight claims for damaged, lost, and/or missing merchandise must be filed with the appropriate carrier.

Overages
For custom garments, 9b overcuts order quantities by approximately 5%-10% in order to prevent shortages, and ships all first quality goods.

Payment Terms
Pre-Production: Customer must pay 100% of each pre-production costs in full.
Production: Customers must make a 70% deposit before production begins and pay the balance before any shipments are made. Items will not be sent if production is not paid in full.
Some companies may be factored. If you are already factored, 9b representative will establish a factor contract before any production begains.
We accept cash, check and credit cards. All COD, PayPal, Visa, MasterCard, American Express have a 4% processing fee. Deposit/payments must be paid before any work can be done.

Other Policies:
Customers who ship items to us, must enclose a shipping receipt or pay for shipping to receive their sample packages back. Samples sent for initial review will be disposed of after 90 days, if the customer does not initiate a return.

Please review our 9b manual for more details. Here are some important documents starting with our manual.